We want you to be happy with all your purchases. If for whatever reason you are not, please call or email us to let us know you will be returning something to the store. All returns must be made within 10 days of receipt and merchandise must be in original condition. Return the merchandise to us prepaid with the sales receipt and properly insured. Once we receive the merchandise, we will issue a credit to the credit card originally used to make the purchase.
All exchanges must be made within 30 days of receipt of merchandise for an exchange or store credit. The merchandise must be in its original condition and returned to us prepaid and properly insured with the sales receipt.
We apologize that shipping costs are not refundable. Items received as a gift can be exchanged for merchandise or store credit only within 30 days when returned to us with the gift receipt. All sale items and perishable items are sold as final sale. No refunds or exchanges will be issued.
Shipping & Handling
We ship within the United States using UPS Ground Service. Please allow approximately five to seven business days for processing and shipping. UPS Next Day Air, Second Day Air and Three–Day Select are other shipping options available at an additional charge. Please make your desired shipping selection during the checkout process.
If you live outside the United States and are interested in placing an order, please email us at firstname.lastname@example.org or call us at 708-366-1920. All International Orders are shipped via UPS and are subject to the customs fees that are levied by the destination country. All international orders will be handled on a case–by–case basis.
We carefully pack each order following the guidelines established by UPS. Once the package leaves our store, however, we are no longer able to control how it is handled by the shipper. Occasionally an item is damaged in shipping. If that is the case, notify us immediately and we will file a claim with the shipper. Please DO NOT dispose of the damaged merchandise or packaging unless instructed to do so. Disposal of the damaged merchandise or packaging without our authorization may void any damage claim and no credit or replacement will be issued.
You will be notified via email at the time of your order if an item is not in stock. We will try to give you an approximate ship date at that time. We make every attempt to keep our items in stock, but due to the unique nature of much of our inventory, product availability is not always a guarantee. Please accept our apologies if an item is sold out and no longer available.
All items purchased online and shipped within the state of Illinois will be taxed at a rate of 9%. Orders shipped outside the state of Illinois are not taxed.
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information with anyone. Protecting your information is our highest priority. We have developed strict safeguards to keep your information completely confidential. To proceed to checkout, you must enter your email address and create a password. Credit card and order data is encrypted and secure.